As the museum industry continues to examine the role of empathy in our work -- with the public and one another -- we wonder if the research and subsequent lessons will be authentically applied or if the word "empathy" will be discarded on the heap of trendy buzzwords, like so many before it. We hosted a morning roundtable in the Museums and Race Lounge at this year's American Alliance of Museums conference in New Orleans to explore this question and encourage colleagues to think deeply about how they are defining, facilitating, and embodying sustainable empathy within their organizations. We look forward to continuing this conversation to see how this idea of empathy as best practice in museums continues to evolve.
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